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C-UM-QuarantineManagement_EN

Bandeau GCM

Object: Managing Quarantined Emails
Description

This guide explains how to review and manage emails that have been placed in quarantine by the security system. You can review, release, or block suspicious emails from a notification summary or the online quarantine portal.

Steps
  1. Receive a quarantine summary email every 4 hours from the address [email protected].

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  1. Review the different sections in the email, which categorize messages by their detected security risk.

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  1. Read the security disclaimer in the email for important rules on how to handle suspicious messages.

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  1. Choose an action for each quarantined email: Review, Release, Request Release, or Block Sender.

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To Review a Message 5. From the notification email, click the Review message button.

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  1. On the page that opens, click the ... option and select Preview message to view its content safely.

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  1. Alternatively, go to your quarantine portal at https://security.microsoft.com/quarantine.
  2. Select the email, click the ... option, and choose Preview message.

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To Release a Message 9. From the notification email, click the Release button for the email you want to receive in your inbox.

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  1. A confirmation will appear, and the email will be delivered to your mailbox.

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  1. Alternatively, from the quarantine portal, click the email you want to release.

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  1. Click Release email. The status will change to "Released".

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To Request the Release of a High-Risk Message 13. From the notification email, click the Request Release button. This is for messages marked as high-risk.

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  1. A confirmation will appear. The IT department will be automatically notified to review your request.

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  1. Alternatively, from the quarantine portal, select the high-risk email and click Request Release.

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  1. The status will change to "Release requested", and the IT department will examine the request.

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To Block a Sender 17. From the notification email, click the Block Sender button.

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  1. A confirmation will appear, and the sender will be added to your personal block list.

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  1. Alternatively, from the quarantine portal, select the email from the sender you wish to block.

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  1. Click the ... option, select Block sender, and then Delete from quarantine.

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  1. Click Block to confirm.

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To View Your Blocked Senders List 22. Open Outlook and click the Home tab. 23. Select Junk and then Junk E-mail Options to see your list.

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Remarques
  • Be very careful when releasing a message. Ensure you trust the sender and be cautious of any links or attachments.
  • If you have any doubt about an email's legitimacy, do not release it and contact the IT helpdesk for advice.
  • Emails detected as standard junk mail are sent directly to the Junk folder in your mailbox, not to quarantine.
  • Once a sender is blocked, you will no longer receive quarantine notifications for emails from that address.
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